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TERMS AND CONDITIONS

The laws and regulations in other countries might require different information.  However, DetalleFloral is considered a Mexican company which is completely regulated by the Mexican Federal Law Regulations.  Please consider that your personal data will be available in Mexico; once this information is entered into our website and that you agree completely within the terms and conditions of the Federal Mexican Law Regulations related to the Articles (15 and 16).

  

User`s age

DetalleFloral cannot be held responsible in case a person under 18-years old enters into our website; therefore, the terms and conditions need to be accepted to continue with the shopping process.

 

Internet connection

DetalleFloral cannot be held responsible in case you experience internet problems while doing your transaction.

 

Credit cards

DetalleFloral cannot be held responsible for any shopping done with a credit or debit card that has been claimed as lost or robbed. DetalleFloral understands that the person using this credit card  is the credit card holder, it is a loyal customer and is fully capable.

 

Details presentation

Considering it is a natural product, colors and textures might vary based on the picture of the product posted in our website.

 

Shipping procedures 

Monday to Friday                   10:00 to 18:00 hrs.

Saturday and Sunday              10:00 to 13:00 hrs.

 

If  your delivery is requested at least one-day in advance, the flower design will be delivered before 13:00 hrs, on the specified date.

 

Flower details requirements on the same day 

Monday to Friday               Please kindly process your payment and requirement before 16:00 hrs.

Saturday                          Please kindly process your payment and requirement before 13:00 hrs.

Sunday                            Please kindly process your payment and requirement before 15:00 hrs.

 

For these requirements, the maximum timeframe for delivery will be within 4-hours considering our initial route of delivery.  We will also verify your requirement timing and payment process accordingly.

 

Special delivery service 

We commit to comply with the special delivery time to you have requested.  In case we cannot comply with it, we will certainly contact you immediately to provide alternative timing for delivery.

 

On Sundays, Holidays, Festive days, Mother`s Day (May 10th) and St. Valentine`s Day (February 14th) please kindly consider we will not be able to provide an specific delivery time over the above-mentioned dates.

  

Where we are going to deliver? 

We are delighted to confirm we deliver in private properties, residences, hotels offices, schools, malls and restaurants.  In order to make this possible, we do need complete, clear and detailed information.  In case we are not able to deliver this design, we will be contacting you directly to confirm an alternative address.  However, this might generate an additional delivery fee.

 

Cancellations 

We are not able to handle any type of cancelations, due that our products are alive and once being cut and placed on a vase, we are not able to utilize these flowers once again.  This is basically to guarantee the quality of our designs.

 

Guarantee 

DetalleFloral by Iris Design`s guarantee offers the complete satisfaction of our clients, rest assured your delivery will be completed on a timely manner.  In any case the flowers are not in good condition, we will kindly request pictures in order to provide an immediate solution.  Please kindly contact us immediately, we will not be able to offer any guarantee after 48-hours of delivery.

 

However, based on the pictures received, we will carefully analyze if a reimbursement is applicable and-or a new design will be tailored for you.

 

TAKING CARE OF YOUR FLOWERS 

Based on DetalleFloral by Iris Design`s guarantee and to maintain for longer time the freshness of your flowers, please kindly consider the following suggestions:

 

1.    Detalle Floral by Iris Design tailored in a crystal vase

Kindly place your design in a fresh area, where no temperature changes might occur.  Please make sure that all stems are inside the water, in case they are not, please add more water.  Every other day, please clean the vase and refill with cold water, please add your floral  conservative.  Please cut  stems diagonally and place them again in their vase.  Any dried petals should be taken away if necessary.

 

2.    Detalle Floral by Iris Design tailored in a sponge

Kindly place your design in a fresh area, where no temperature changes might occur.  Please add cold water on the vase once you get your design.  Kindly add cold water on daily basis.  Any dried petals should be taken away if necessary. 

 

3.    Detalle Floral by Iris Design tailored as a bouquet

Once upon delivery please place your bouquet on a vase.  Please fill-up with cold water and add the floral conservative.  Please cut stems diagonally.  Kindly place your design in a fresh area, where no temperature changes might occur.  Every other day, please clean the vase and refill with cold water.  Any dried petals should be taken away if necessary.

 

Note:  Please remember that flowers are alive and each of them have their own period of life.

 

ACCEPTANCE OF TERMS AND CONDITIONS 

Please kindly consider that using the services of DetalleFloral you are entitle to accept all terms and conditions that are noted in our website.  If you do not agree with them, please do not provide any personal information into the website.




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